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Medical Assistant - Clinic

Post Date: 08/02/2017
Reports To: Clinic Director
Position type: Full Time - Days

Position Summary:
Working under the supervision of the Clinic director, the Medical Assistant. Obtains vital signs and documents as necessary for the provider, assists with procedures as directed, performs orders, and instructs patients per provider instructions. The Medical Assistant also arranges for referral consultations and documents the fact in the medical record. The position also performs other related duties as directed.

General Responsibilities:
1. Reflects the hospital’s philosophy of excellence and professionalism while directly performing the job and at all times when representing the department or hospital.
2. Adheres to all applicable aspects of the hospital’s various policy and procedure manuals.
3. Accepts responsibility for his/her actions.
4. Is internally inspired to perform to the best of one’s ability using his/her own drive or initiative.
5. Develops and maintains communication and social skills. Observes courtesy standards through use of verbal amenities, pleasant facial and body expressions and pleasant voice tone when in contact with co-workers, physicians, patients and visitors.
6. Communicates appropriately and clearly to physicians, staff and administrative team.
7. Promotes a positive attitude for good interpersonal and interdepartmental relationships. Shows consideration for and maintains good relations with others and is sensitive to the feelings of others.
8. Works effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
9. Interacts effectively with supervisors and peers in building a cohesive work group. Develops and maintains sound working relationships with others at various levels of the organization.
10. Maintains composure when confronted with job stress or emergency situations.
11. Adapts well to change in the work place.
12. Selects and prioritizes suitable alternative courses of action when confronted by an obstacle.
13. Consistent and concise lines of authority and responsibility are maintained.
14. Maintains confidentiality of patients, staff and department information at all times.
15. Takes care of the patient’s and family’s needs while following hospital procedures. Interacts professionally and empathetically with them.
16. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health errors.
17. Ensures that patient’s rights to fair and equitable treatment, self determination, individuality, privacy, property and civil rights, including the right to wage a complaint are well established and maintained at all times.
18. Keeps abreast of the economic condition/situation and makes adjustments as directed/necessary to assure the continued ability to provide quality patient care.
19. Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual need of patients and their families.
20. Adheres to safety guidelines and reports hazards or accidents/illnesses immediately to supervisor.
21. Minimizes waste of supplies, misuse of equipment and reports any knowledge thereof to supervisor.
22. Participates effectively in the orientation of new staff.
23. Cross trains for other positions as directed by supervisor or administrator.
24. Functions in an organized manner and plans work assignments to effectively use time.
25. Attends all mandatory training and educational programs to maintain necessary competency including but not limited to licensure and/or certification.
26. Keeps unscheduled absences (sick leave and emergencies) to a minimum and always verifies need.
27. Is willing to work beyond normal schedule when necessary.
28. Maintains an overall neat and clean appearance. Selects conservative dress styles reflective of the job while adhering to the dress guidelines established by the department.
29. Responds objectively and positively to changes occurring in the hospital and health care.
30. Performs other related duties and responsibilities as necessary or as directed by the supervisor or Hospital Administrator.

Position pecific Responsibilities:
1. Acquires vital signs on all patients and documents the fact in the medical record.
2. Briefly documents the reason for visit in the medical record.
3. Documents and updates every patient’s medication list every time the patient visits and any other time as necessary.
4. Assists with procedures as directed by the provider.
5. Instructs patients as directed by the provider.
6. Assists with completing and updating summary of care, medications given during the visit, immunizations given during the visit, growth chart, and any other documentation needed to complete the medical record.
7. Handles and documents all prescription refills at the direction of the provider.
8. Schedules patients for specialist appointments and documents the task in the medical record.
9. Obtains prior authorizations for diagnostic tests or medications as needed.
10. Treats the patient and their families with dignity and respect.
11. Possess the ability to assess pain and document the fact.
12. Records all necessary diagnostic testing information in the appropriate log books and in the medical record.
13. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health car errors.
14. Able to assist in emergency situations.
15. Responsible for inventory of all medical supplies in the clinic.
16. Stocks each treatment room as directed by the provider.
17. Performs clinic diagnostic lab tests as ordered and documents in logs and medical record.
18. Documents all information concisely, accurately and completely in a timely manner.
19. Returns all patient calls and documents information in the medical record.
20. Must demonstrate competence in clinical skills and the use of medical equipment.
21. Must be knowledgeable of Infection Control procedures and practices.
22. Assists in any other activities requested by supervisor.

Qualifications:
1. High school or GED required.
2. Must possess typing skills and general computer experience.
3. MA certificate or CNA training preferred.
4. Must be able to read, write and speak the English language in an understandable manner.
5. Additional language of Spanish preferred.
6. Previous clinic and or medical terminology experience preferred.

Physical Requirements:
1. Must be in good general health and demonstrate emotional stability.
2. Must possess sight/hearing/touch senses or the use of prosthetics that will enable these senses to function adequately so that the requirements of the position can be met.
3. Must be able to move intermittently throughout the work day.
4. Must be able to cope with the mental and emotional stress of the position.
5. May be constantly required to push/pull, lift light objects less than 50 pounds.

Working Conditions:
1. Works in well lighted/ventilated areas.
2. May sit or stand for long periods.
3. Must be able to stoop, bend, lift and move intermittently during work hours.
4. Subject to frequent interruptions.
5. May be subjected to infectious diseases, substances, contaminated articles, etc.

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